Juniper Customer Service Feedback

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Tell us about your most recent visit

What tools or information sources did you use during your visit? Select all that apply. *

What brought you to Juniper’s support site today? Select all that apply *

Download software	Create or manage RMAs
Open or manage cases	Purchase or manage contracts
Search for technical information or problem reports	Manage my account (e.g. change password)
Other, please specify Other, please specify

Were you successful? *

Yes

Partially

No

What problem(s) did you encounter? *

Couldn't find the answer	Information found was incorrect
Error or problem with a website or application	Access denied to content or download
Other, please specify Other, please specify

Please tell us more about your visit and why you were or were not successful.

Did you open a case? *

Yes

No

Was there a product family associated with your visit today? *

Yes

No

Please specify the product family associated with your visit today. Select all that apply. *

Evaluate MyJuniper

MyJuniper, our new online support portal, is a key component of your customer service experience. Please rate the ease of use of the following MyJuniper features: *

	Ease of Use
	Haven't used this feature	Difficult to use	No opinion	Easy to use
Find information on cases, contracts, or products	Haven't used this feature	Difficult to use	No opinion	Easy to use
Customize/create your own dashboard	Haven't used this feature	Difficult to use	No opinion	Easy to use
Use charts and graphs for a high-level view of your data	Haven't used this feature	Difficult to use	No opinion	Easy to use
Export data	Haven't used this feature	Difficult to use	No opinion	Easy to use

What additional features would help you to be more productive?

Data Load Times *

	MyJuniper		Other Vendors
Please evaluate MyJuniper data load times and then compare to those of other vendors:

Overall Satisfaction *

	Rate your satisfaction with MyJuniper		Compare MyJuniper satisfaction to other vendors
Please rate your overall experience with MyJuniper and then compare it to your experience with other vendors:

Do you agree with this statement: MyJuniper makes me think more favorably of Juniper Networks? *

What did MyJuniper do well?

How could MyJuniper be more useful to you?

Software Downloads	Knowledge Base
Case Manager/RMAs	PR Search
TechLibrary	Pathfinder
Account Management Tools	License Management System (LMS)
Diagnostic and Analytics Tools	Other, please specify Other, please specify

ACX Series	BTI Series	BX Series
C Series & SRC	CBA Series	CSE Series
CTP Series	CX Series	E Series
EX Series	IDP Series	ISG Series
J Series	JCS1200	JSA Series
Junos OS	Junos Platform Software	Junos Space Network Management Platform
Junos Space Service Now/Service Insight	JunosV/VSE Series	LN Series
M Series	Mobility Applications	MWS Series
MX Series	Netscreen Series	Network Analytics Applications
Network Management Applications	NFX250	OCX Series
PTX Series	QFX Series	Security Applications
SBR Carrier Applications	SDN Applications	SRX Series
SSG Series	STRM Series	T Series & TX Matrix Plus
TCA Series	VXA Series	Wireless Applications
WLA, WLC & WLM Series	WX & WXC Series	Other, please specify Other, please specify