Juniper Customer Service Feedback

Enter your email address: *

Notify me about upcoming customer feedback opportunities.

You may contact me to follow-up on feedback.

Tell us about your support website experience

How would you describe your navigation experience on this site today? *

I had no difficulty navigating/browsing on this site.

Had difficulty finding relevant information/products.

Had technical difficulties (error messages, broken links, etc).

Links often did not take me where I expected.

Too many links/navigational options to choose from.

Could not navigate back to previous information.

Links/labels are difficult to understand.

I had a navigation difficulty not listed above: I had a navigation difficulty not listed above:

Did you use MyJuniper during today's visit? *

Yes

No

Don't Recall

In what ways was MyJuniper beneficial to your support experience?

Please share any changes or additional capabilities in MyJuniper that would improve your experience.

Which tools or information sources did you use during your visit? Select all that apply.

Were you successful? *

Yes

Partially

No

What problems did you encounter? Select all that apply. *

Couldn't find the answer

Information found was incorrect

Error or problem with a website or application

Access denied

Other, please specify Other, please specify

Please tell us more about your visit and why you were or were not successful?

Did you open a case ? *

Yes

No

Was there a product family associated with your visit today? * *

Yes

No

What is your overall satisfaction with Juniper's support website?

1= Very Dissatisfied 10= Very Satisfied

*

Please rate the overall effectiveness of Juniper's self-service online support.

1= Very Ineffective 5= Very Effective

*

If you could make one improvement to the Juniper Networks Support website, what would it be?

How can we improve your experience? Please share any additional thoughts or feature requests.

Software Download Site	Case Manager
Knowledge Base	TechLibrary
Product/Subscription Registration & Entitlement	PR Search
Pathfinder (e.g. CLI/Feature/MIBs Explorer)	Account Management (e.g. creation or password reset)
License Management System (LMS)	Diagnostic and Analytics Tools
Other, please specify Other, please specify

ACX Series	BTI Series	CTP Series
EX Series	IDP Series	MX Series
OCX1100	PTX Series	QFX Series
SRX Series	T4000	AppFormix
Contrail / SDN Applications	Junos Space Platform / Applications	SBR
Screen OS	Security Services / Applications	Other, please specify