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Juniper Customer Service Feedback
Enter your email address:
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Notify me about upcoming customer feedback opportunities.
You may contact me to follow-up on feedback.
Tell us about your support website experience
How would you describe your navigation experience on this site today?
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I had no difficulty navigating/browsing on this site.
Had difficulty finding relevant information/products.
Had technical difficulties (error messages, broken links, etc).
Links often did not take me where I expected.
Too many links/navigational options to choose from.
Could not navigate back to previous information.
Links/labels are difficult to understand.
I had a navigation difficulty not listed above:
I had a navigation difficulty not listed above:
Did you use MyJuniper during today's visit?
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Yes
No
Don't Recall
In what ways was MyJuniper beneficial to your support experience?
Please share any changes or additional capabilities in MyJuniper that would improve your experience.
Which tools or information sources did you use during your visit? Select all that apply.
Software Download Site
Case Manager
Knowledge Base
TechLibrary
Product/Subscription Registration & Entitlement
PR Search
Pathfinder (e.g. CLI/Feature/MIBs Explorer)
Account Management (e.g. creation or password reset)
License Management System (LMS)
Diagnostic and Analytics Tools
Other, please specify
Other, please specify
Were you successful?
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Yes
Partially
No
What problems did you encounter? Select all that apply.
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Couldn't find the answer
Information found was incorrect
Error or problem with a website or application
Access denied
Other, please specify
Other, please specify
Please tell us more about your visit and why you were or were not successful?
Did you open a case ?
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Yes
No
Was there a product family associated with your visit today? *
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Yes
No
Please specify the product family associated with your visit today. Select all that apply.
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ACX Series
AppFormix
BTI Series
Contrail / SDN Applications
CTP Series
EX Series
JSA Series
Junos OS
Junos Space Applications
Mist Wireless LAN
MX Series
NFX Series
NSM / ScreenOS
PTX Series
QFX Series
Security Applications
SRX Series
SSG Series
T Series
Other (please specify)
Other (please specify)
What is your overall satisfaction with Juniper's support website?
1= Very Dissatisfied 10= Very Satisfied
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Please rate the overall effectiveness of Juniper's self-service online support.
1= Very Ineffective 5= Very Effective
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If you could make one improvement to the Juniper Networks Support website, what would it be?
How can we improve your experience? Please share any additional thoughts or feature requests.