Northern Territory Police, Fire and Emergency Services

Compliments or Complaints

Maintaining community confidence and satisfaction is fundamental to the way the Northern Territory Police, Fire and Emergency Services conduct business.

Quality customer service is both an organisational philosophy and an attitude to work that is embraced by all NT Police Officers, Fire and Rescue workers and Emergency Service personnel.

Through customer feedback we are committed to continually improving our professional service to the community.

If you wish to pay a compliment or make a complaint in relation to the service delivery by members of the NT Police, Fire and/or Emergency Services, you can contact us through any of the following channels;

Police only:

In person to any Police Officer;
At the front counter of any Police Station;
By ringing 131444 (NT residents);

Police, Fire and/or Emergency Services:

Writing a letter to:

Attention - Police Standards Command,
P.O. Box 39764
Winnellie NT 0821
By ringing 1800 750 984 (Interstate residents) or;
By filling out the following form

If you are making a complaint through an advocate or other person, please provide details of that person so that we may be able to contact that person if required.

Is this a compliment or a complaint? *

Compliment

Complaint

Please select which section of the agency your submission relates to: *

If 'Other' please indicate

Contact Details

The following personal details are not compulsory. They are required if you seek a response.

First Name

Last Name

Street Address

Address Line 2

City/Town/Community/Outstation

State / Territory

Postal Code/Zip

Phone Number

Country

Email Address

Are you of Aboriginal or Torres Strait Islander decent? (Statistical recording only)

Yes

No

Advocate

Is another person assisting in lodging this compliment or complaint? *

Yes, I'm assisting

No - Go to 'Details of Compliment or Complaint'

First Name

Last Name

Street Address

Address Line 2

City/Town/Community/Outstation

Territory/State

Post Code

Phone Number

Email Address

Details of Compliment or Complaint

Date of incident +

Time (if known)

Location of event *

Witness and contact details (if known)

0/300 words

Names of the Police, Fire, Emergency Services Officers or staff involved (if known, name, rank, number and station). If names are unknown a full description to the best of your ability would assist. 🛈

0/150 words

Briefly describe the compliment or complaint * 🛈

0/500 words

Please advise the outcome you would like in relation to this compliment or complaint. *

0/100 words

Please attach further details/documents
(To attach additional document/photo/video click 'browse', locate the item on your computer then click it. Then click 'Upload'.

To avoid spam please enter the word in the image *
captcha

NT Police, Fire & Emergency Services Home Page