Before requesting a technical assistance you must first go to the database of previous cases in ASIST TECHLINE DB SEARCH Tab in the Consult3P and look for a similar case that you have. Do the explained process to fix your case with the instruction in the DB case history.
If you do not find in the database a similar case, then proceed to complete the Technical Asistance Form pressing "No", next.
For English speaking countries Heriberto Amely will handle the Technical Asistance.