Customer Returns Form

If you have received a product that is unsuitable and you would like to return please complete this form and send the product back to:

Returns Department
Pet-Supermarket
54a Aidan Court
Bede Industrial Estate
Jarrow
Tyne & Wear
NE32 3EF

You have 28 days from the date your item is delivered to return it, providing it is in an unused condition and still in the original packaging.

* Order Reference Number:

* Name on Order

* Contact Telephone Number:

* Contact email address:

* How would you like us to contact you should we need to discuss your returned item?

Telephone

Please complete the following information about the product(s) you wish to return:

	Product Code	Description of Product
Product 1
Product 2
Product 3
Product 4
Product 5

Please tell us why the product is unsuitable:

	A. Not as described	B. Differs to picture	C. Poor quality	D. Too big	E. Too small	F. Ordered incorrect item	G. Other - please state:
Product 1
Product 2
Product 3
Product 4
Product 5

* Which action would you like us to take when we receive your return?

Contact me with an alternative

Issue me with a refund

Credit me with a voucher

Exchange the item for:

We strongly suggest that you return your item via Royal Mail Recorded Delivery service to ensure that it can be tracked and claimed for should it go missing.

You will be responsible for the cost of returning the unsuitable item.

Please include a copy of your delivery note, order confirmation or a note containing your order reference number with your return.

* Indicates Response Required