1. My last purchase was...
2. How do you typically purchase from us? Select all that apply.
2. Overall, how satisfied have you been with your shopping experience at Mitchell Stores?
3. How did you arrive to the Mitchell Stores site?
 
4. Overall, how satisfied are you with the Mitchell Stores online?
4. How likely are you to recommend the Mitchell Stores to your relatives or friends?
5. How likely is it that you will visit our store in the next 3 months?
6. How likely are you to recommend the Mitchell Stores to your relatives or friends?
6. How satisfied are you with the following aspects of your shopping experience?
 Extremely SatisfiedVery SatisfiedSomewhat SatisfiedNot Very SatisfiedExtremely Dissatisfied
1. Quality of clothing and merchandise
2. Selection of clothing and merchandise
3. Sales Associates
4. Customer Service (at check-out)
5. Alterations
6. The value you receive for the money you pay
7. How likely is it that you will return to our site and shop online again in the next 3 months?
8. How satisfied are you with the following aspects of your shopping experience?
 Extremely SatisfiedVery SatisfiedSomewhat SatisfiedNot Very SatisfiedExtremely Dissatisfied
1. Quality of clothing and merchandise
2. Ease of finding product(s) you were looking for
3. Selection of clothing and merchandise
4. Our E-Concierge, Norma
5. Your Style Advisor(s)
6. Your M WORLD/WB WORLD
7. Ease of finding contact information
8. Navigation of the site in general
9. How satisfied were you with the post purchase interaction, i.e. e-mail communication, presentation of product(s) in your package etc.?
9. My last Mitchell Stores purchase was...
10. I bought the item(s)...
11. What was the primary reason for your last visit to our site?
 
11. If you wouldn't mind sharing, approximately how much do you spend on clothing annually?
12. What is your gender?
12. What percentage of purchases are bought at our stores?
13. Which category describes your age?
13. Which of the following publications do you read?
 
Thank you for taking the time to complete this questionnare. We look forward to seeing you again soon!

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