When our parents/grandparents, Ed and Norma Mitchell, founded the company in 1958, building trusting relationships with customers and friends that would last throughout the genereations, and offering unsurpassed service in a warm enviroment was at the heart of their vision.  Thank you very much for taking a moment to answer these quick questions so that we may continue to fulfill their dream.
Many thanks,
The Mitchell Family
1. Overall, how satisfied have you been with your shopping experience at Richards?
3. How likely are you to recommend Richards to your relatives or friends?
4. How likely is it that you will visit our store in the next 6 months?
5. How satisfied are you with the following aspects of your shopping experience?
 Extremely SatisfiedVery SatisfiedSomewhat SatisfiedNot Very SatisfiedExtremely Dissatisfied
1. Quality of clothing and merchandise
2. Selection of clothing and merchandise
3. Sales associates
4. Customer Service (check out)
5. Alterations
6. The value you receive for the money you pay
8. My last Richards purchase was...
9. I bought the item(s)...
10. If you wouldn't mind sharing, approximately how much do you spend on clothing annually?
11. What percentage of purchases are bought at our stores?
10. Which of the following publications do you read? (if any)
 
Thank you for taking the time to complete this questionnare. We look forward to seeing you again soon!

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