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We are dedicated to providing exemplary customer service and exceeding your expectations. Thank you very much for taking a moment to answer these quick questions.
Many thanks,
Wilkes Bashford & Tyler Mitchell
1. Overall, how satisfied have you been with your shopping experience at Wilkes Bashford?
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not Very Satisfied
Extremely Dissatisfied
2. What is the single, most important reason you responded the way you did in question number 1?
3. How likely are you to recommend Wilkes Bashford to your relatives or friends?
Extremely Likely
Very Likely
Somewhat Likely
Not Very Likely
Extremely Unlikely
4. How likely is it that you will visit our store in the next 6 months?
Extremely Likely
Very Likely
Somewhat Likely
Not Very Likely
Extremely Unlikely
5. How satisfied are you with the following aspects of your shopping experience?
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not Very Satisfied
Extremely Dissatisfied
1. Quality of clothing and merchandise
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not Very Satisfied
Extremely Dissatisfied
2. Selection of clothing and merchandise
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not Very Satisfied
Extremely Dissatisfied
3. Sales associates
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not Very Satisfied
Extremely Dissatisfied
4. Customer Service (check out)
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not Very Satisfied
Extremely Dissatisfied
5. Alterations
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not Very Satisfied
Extremely Dissatisfied
6. The value you receive for the money you pay
Extremely Satisfied
Very Satisfied
Somewhat Satisfied
Not Very Satisfied
Extremely Dissatisfied
6. What, if anything, would you like to see improved at Wilkes Bashford to make your shopping experience better?
7. What brands, if any, do you shop for elsewhere and would like to see carried at our stores?
8. What was your last Wilkes Bashford purchase?
Mens
Womens
9. Did you buy the item(s)...
For myself
For my spouse
Other
10. If you wouldn't mind sharing, approximately how much do you spend on clothing annually?
Under $1,000
$1,000-$5,000
$5,000-$10,000
Over $10,000
11. What percentage of purchases are bought at Wilkes Bashford?
Less than 25%
25% - 50%
50%-75%
75% or more
12. Which of the following publications do you read? (if any)
Local Newspapers
San Francisco Chronicle
SF Gate
San Francisco Magazine
Nob Hill Gazette
C Magazine
Haute Living
The Bay Area Reporter
7x7 Magazine
New York Times
Wall Street Journal
BayFashion Magazine
Gentry
Other:
Other:
Thank you for taking the time to complete this questionnare. We look forward to seeing you again soon!
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